We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your expectations, we will refund the amount for all unused, unopened merchandise from your order.
- Refunds need to be addressed within 14 days from receipt.
- Customers are responsible for the return shipping fee, and it is not refundable.
- Refunds are made in the original form of payment and are issued to the person documented on the original invoice.
- If your order is returned after 14 days, you will only be eligible for store credit
- Please allow 7-15 business days for your return to be processed.
- Please allow 5-10 business days for the refund charge to reflect back onto your bank statement.
Should you require further assistance, please email info@thelashemporium.com